Terms of Sale

All goods must be paid for in full before they can be despatched.

Payment is accepted by the following methods:

• Visa, Mastercard or Maestro
• PayPal
• Klarna
• Shop Pay
• American Express (online only)
• Bank transfer (please contact us for details)

Please note that the following items cannot be cancelled once the order is processed:

• Embroidered goods
• Made to measure items
• Items made to order in personalised colours
• Special made to order items including specialist bits
• Special order riding boots that are not held in stock

Please note that colours in images may vary slightly depending on the configuration of screen you are using to view the product. If you would like further clarification about a colour, please do not hesitate to contact us.

To redeem a credit note against any order, please email to advise us once you have placed the order. You must send the original copies to sales@equiport.co.uk.

All prices are quoted in Pounds Sterling.

We aim to deliver any UK mainland orders for stock items as soon as possible. The postage charge will be indicated at checkout.

Some postcodes, for example the Scottish Highlands, may have a higher delivery cost and longer timescale due to the couriers. This will be made clear at checkout.

We will indicate an estimated delivery time for out-of-stock items on the product page, basket page and on your order confirmation. We will notify you as soon as possible after receiving your order if these timescales will differ. Please note that these timescales are estimates only and will vary depending on our suppliers. All back order items will be prioritised and despatched as soon as they arrive with us.

Specialist, personalised or made to measure items will be made to order, as will items in your personalised colour schemes. We aim to complete these items as soon as possible, so please contact us when placing your order to be advised of the estimated delivery date.

If you need products for a specific deadline then please let us know as soon as possible.

We aim to deliver orders for stock items to the Channel Islands, Northern Ireland and Republic of Ireland on a two- or three-day service, depending on the specific postcode and courier service available.

DUTIES & CUSTOMS

As the buyer, you are responsible for any duty, VAT, taxes, handling fees or customs clearance charges etc that are required by your country for importing consumer goods.

We are unable to collect this beforehand, and cannot give you an estimate of cost as charges vary around the world. It is generally procedure that the delivery company will contact you for payment before delivering your goods, although this may vary with different couriers and countries.

We recommend that international customers do prior research to ensure that there are no surprise charges when clearing your delivery through customs, and so you have an idea of what the additional cost may be.

Please contact your local postal or customs office for more information if you are unfamiliar with customs fees and charges.

It is your full responsibility to verify the duties and customs charges and procedures in your country before placing your order. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase.

If you refuse to pay customs fees and charges at the time of delivery, your order will be returned to us and we will be unable to issue a refund for the shipment costs.

Parcels that have unpaid duties and taxes may be processed for abandonment and destroyed by the delivery company, and will not be refunded.

DELIVERY

We deliver all over the world, however the postage costs and timescales will vary dependant on the location and size of the order.

Delivery to Europe and the USA is generally around 5 working days. For a more accurate date of delivery, please contact the office.

For other countries, postage costs and timescales will vary dependant on the location and size of the order. Please contact us for assistance.

If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Contracts Regulations 2013), all or part of your contract at any time up to 14 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods while in your possession and they must be returned to us. 

Please note that the following items cannot be cancelled once the order is processed:

• Embroidered goods
• Made to measure Items
• Items made to order in personalised colours
• Special made to order items including specialist bits
• Special order riding boots and riding hats that are not held in stock

We hope you are happy with your purchase, but if you are not and wish to return and exchange for a different size or style, an alternative item or a refund, you must let us know within 14 days of receiving your order. We will need to receive the goods within a further 30 days of you notifying us that you will be returning them.

Items should be returned to us in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. This does not affect your legal rights.

Refunds will be processed within 14 days of the goods arriving at Equiport, or within 14 days from us receiving proof that the goods have been returned, whichever is earlier. You will be reimbursed via your original payment method.

Please note that the below items cannot be returned or exchanged unless faulty:

• Embroidered Goods
• Made to Measure Items
• Items made to order in personalised colours
• Special order items including Specialist Bits and Specialist Leatherwork
• The delicate nature of synthetic horse bits such as Trust, Beris, Nathe, Poponcini and Bombers Flexible Mullen means that they can be damaged if chewed by the horse. In such circumstances, we are not able to accept returns as it is not a fault with the bit.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.

All goods returned to us must be in a clean condition. Any goods that are deemed as too soiled to handle will be returned to you.

A postage fee will be charged for all exchanges.

If you are returning goods from overseas, please tick the box on the paperwork to indicate it is a return, otherwise you may be liable for customs charges.